Your money is held with a licensed partner, not by Roofteller.
Roofteller is a financial technology company and is not a bank. Operating and Interest accounts are provided by PocketApp Global Limited (Piggyvest Business), licensed by the Central Bank of Nigeria (CBN). Roofteller does not hold customer funds.
Money can only leave your accounts when you approve it:
- Transaction PIN. Every transfer to another bank needs your 4-digit PIN. After 5 wrong attempts, the PIN locks for 15 minutes.
- Face ID or fingerprint. On the mobile app, you can approve transfers with biometrics instead of your PIN.
- Team roles. Only the owner and business partners can move money. Property managers and bookkeepers can't.
- Sign-in codes. There's no password to steal. Each sign-in uses a fresh code sent to your email.
The details you give when you apply for an account are encrypted, and they're used only for your banking application.
Related: How do I set or change my Transaction PIN? ยท Why do you need my BVN and NIN?